Frequently Asked Questions
Products & Use
Are the seals and capsules reusable?
No, the seals and capsules are not reusable and must be changed after each use.
Are the lids reusable?
Yes, the lids are reusable as long as you store your jars in a dry place. Moisture could rust the metal parts.
Are the jars and terrines reusable?
For standard use, our jars are reusable provided they are washed thoroughly in hot soapy water before each use.
How do I know which product to use depending on my usage?
On our website you can filter products by use to be sure to use the range suited to your needs!
Are Le Parfait products microwave safe?
No for the Le Parfait Super ranges (jars and terrines) and our swing-top bottles due to the metal frame. Yes for our Familia Wiss, Color Vis ranges, our jam and honey pots, as well as our freshness bottles provided that the lid and/or capsule are removed beforehand.
Are Le Parfait products oven safe?
Products from the Le Parfait Super ranges (jars and terrines) cannot be sterilized in the oven because the rubber washers do not withstand dry heat. For other products, we recommend a maximum temperature of 200°C and a cold oven start to avoid any thermal shock.
Can Le Parfait products be placed in the freezer?
Yes, it is possible to store food and preparations in Le Parfait Super and Familia Wiss jars and terrines in the freezer. However, be careful not to overfill your jars and not to put hot preparations in your jars to avoid thermal shock. However, jam jars, honey pots and freshness bottles should never be placed in the freezer, as this could damage the lid seal, making the product unusable.
Can Le Parfait products be recycled?
Yes, glass jars are recyclable. Familia Wiss capsules must be managed like metal and like other metal cans. Our rings are made of 100% natural biodegradable rubber, however, there is no recycling channel for rubber in France at the moment. This is an issue we are working on with government authorities.
Can I clean my Le Parfait products in the dishwasher?
Yes, we can definitely put our jars in the dishwasher. However, you will need to remove the metal frame, the seal and the lids and capsules first. The latter can be washed by hand in hot soapy water.
Are Le Parfait products guaranteed?
The jars that we sell are not offered with a guarantee, however, their production follows very strict specifications in order to satisfy our customers.
How do I know when I need to change my jars?
Before each use you must carefully inspect your jars. Any chip or impact on the glass is a sign that it needs to be replaced. Note that rust on the frames is not a problem as long as the metal parts do not touch the food.
Order & Delivery
How do I know if a product is available and when I can receive it?
Out of stock products are clearly indicated on the product page, you get an estimate of the delivery time when placing the order.
How can I place an order?
You can place an order directly from our e-commerce site. We do not accept orders by email or telephone. If you encounter any difficulties, do not hesitate to contact our customer service who will guide you step by step.
What payment methods are accepted?
We only accept payments via credit card or paypal directly on our e-commerce site. We do not accept payments by check or transfer.
Where can I track my order?
You can track your order directly from your customer account or via the tracking link received by email.
I want to cancel an order, is this possible?
If you wish to cancel an order please contact our customer service immediately by phone at: +33805360001. If your order has not been processed we will proceed to cancel it. However, if it has already been shipped you will have 14 days after the date of receipt to return it to us, the return costs being at your expense.
I would like to modify an order, is this possible?
If you wish to modify an order please contact our customer service immediately by phone at: +33805360001. If your order has not yet been processed, you will be able to add or remove an item so you will receive a new invoice and a payment link in the case of an addition. We can modify a delivery address if the transport label has not yet been created.
I have a promotional code, how do I use it?
When you proceed to payment of your order you have the possibility to add a promotional code.
How many days will it take for my order to be sent?
Orders are shipped within 5 working days after validation of your order on the site.
I made a mistake in the delivery address, can I change it?
If you notice an error in your address, please contact our customer service immediately by telephone so that they can change the address. However, if your order is already being prepared, we will no longer be able to change it.
What delivery methods are available?
You can choose between La Poste home and relay point or UPS home.
Which countries do you ship to?
To date, the company Le Parfait only delivers to mainland France, Corsica and Monaco.
What are the delivery times?
The average delivery time is 3-4 days. Delivery times are expressed in working days, i.e. from Monday to Saturday inclusive, excluding public holidays and are given as an indication. In the event of a problem with the carrier causing your package to be delayed, Le Parfait cannot be held responsible under any circumstances.
I haven't received my order, what should I do?
After having consulted the tracking of your package received by email, if you still have questions do not hesitate to contact us via our contact form or by writing directly to the address commande@leparfait.com.
I received my order but an item is missing, what should I do?
If a product is missing, we invite you to contact our customer service, indicating your order number and the missing product(s). We will then resend the said products or refund them.
My order arrived damaged, what should I do?
If you notice any breakage at the time of delivery and you have the possibility, we invite you to refuse the package. If you notice the breakage when opening the package, please write to our customer service, indicating your order number and attaching photos of the product(s) concerned.
Return & Refund
I want to return my order, what should I do?
You have a legal withdrawal period of 14 days from the day of receipt of your package. Please note that in the event of an error or withdrawal, the return costs are the responsibility of the customer. If you wish to return all or part of your order, you must contact us by email at the following address: commande@leparfait.com, indicating as subject RETURN + Order number. Please specify the reason, the carrier with which you wish to return your package and also specify the date of return of the package. Please send your return with the invoice inside (printable from the email confirming your order) or, if applicable, with your order number and your contact details on a sheet placed inside the package, to the following address: Le Parfait- SERVICE RETOUR - 158 Chemin du Moulin Roul, 30920 CODOGNAN
How long do I have to return my order?
You have 14 working days from the receipt of your order to withdraw, return your purchases and obtain a refund. No returns will be accepted after this period. To find out the other conditions valid for claiming a return or exchange, we invite you to consult our General Conditions of Sale. Items must be returned in new and unused condition, in their original packaging. Products purchased on the site cannot be returned to one of our reseller partners. Customers cannot withdraw or exchange products that have been personalized.
What are the conditions for obtaining a refund?
To obtain a refund for your order, you must contact our customer service via our contact form or at the following address: commande@leparfait.com to explain the reason for your request. In the case of a return, the refund will only be made upon receipt of the order, in new and undamaged condition.
How to get the refund?
Once your request has been processed by our customer service, your refund will be effective within 30 days. In the case of a return, this period starts from the date of receipt of your package and the validation of its new and undamaged condition by our quality department.
Where will I receive my refund?
You will receive your refund via the payment method you used to pay for the order. If you paid by credit card you will receive the refund directly into your bank account, if you paid via PayPal you will receive the refund into your PayPal account.
How long will it take to get my refund?
We will do everything possible to reimburse you as soon as possible, however, it will take approximately 10/30 working days.
My customer account
Do I have to create an account to place an order?
No, you are not required to create a customer account in order to place your order. However, we recommend that you do so in order to benefit from an optimized shopping experience.
What is the point of creating a customer account?
Creating a customer account allows you to access all the features that we put in place to facilitate your shopping experience. In particular, you will be able to:
- Track your order more easily
- Access the details of your order
- Access your order history
- Save multiple delivery and billing addresses
- Save your payment information if you wish
- Print your invoice
- Manage a possible product return
Can I change my account information?
You can, at any time and simply, modify the information provided by logging into your personal account. Please consult our general conditions to learn more about the use and security of the information you provide when setting up your customer account.
I can't log into my account, what should I do?
If you have forgotten your password, click on "forgotten password" and you will automatically receive an email with a change link. If you continue to have difficulties, please contact our customer service.