Questions

Here you will find the answer to most of your questions. However, if you had other requests, do not hesitate to contact us via our contact form or directly by "cat". 

 

Products & use

No, the joints and capsules are not reusable and must be changed after each use.

Yes, the lids are reusable provided you store your jars in a dry place. The humidity could rust the metal elements.

For standard use, our jars are reusable provided they wash them well with hot soapy water before each use.

On our website you can filter the products by use in order to be sure to use the range adapted to your needs!

No for ranges Le Parfait Super (jars and terrines) and our swing-top bottles due to the metal mount. Yes for our Familia Wiss, Color Vis ranges, our jams and honey pots, as well as our freshness bottles provided you remove the cover and/or the capsule beforehand.

Ranges Le Parfait Super (jars and terrines) cannot be sterilized in the oven because the rubber washers do not support dry heat. For other products we recommend a maximum temperature of 200 ° C and a cold oven departure to avoid any thermal shock.

Yes, it is possible to store food and preparations in jars and terrines Le Parfait Super and familia Wiss in the freezer. However, make sure not to fill your jars too much and do not put hot preparations in your jars to avoid thermal shock. Nevertheless, jumpers, honey pots and freshness bottles should in no case be placed in the freezer, this could damage the cover of the cover thus making the product unusable.

Yes, glass jars are recyclable. Familia Wiss capsules must be managed as metal and like other metal cans. Our washers are made of 100% natural biodegradable rubber, however, there is not yet a recycling sector for rubber in France for the moment. This is a question on which we work with government authorities.

Yes, we can completely put our jars in the dishwasher. However, the metal reinforcement should be removed beforehand, the joint and the lids and capsules. The latter are washable by hand with hot soapy water.

The jars that we sell are not offered with a guarantee, on the other hand, their making follows a very strict specifications for the concern of satisfaction of our customers.

Before each use you must carefully inspect your jars. Any chip or impact on the glass is a sign that it is necessary to change it. Note that rust on the reinforcements is not a concern as long as the metal parts do not affect food.

Order & Delivery

The products out of stock is clearly indicated on the product page, you get an estimate of the delivery time when placing the order.

You can order directly from our e-commerce site. We do not accept orders by emails or phone. If you encounter difficulties, do not hesitate to contact our customer service that will guide you step by step.

We only accept payments via credit card or paypal directly on our e-commerce site. We do not accept payments by check or transfer.

You can follow your order directly from your customer account or via the tracking link received by email.

If you wish to cancel an order please contact our consumer service immediately by phone at: +33805360001. If your order has not been processed we will cancel it. However if it has already been shipped you will have 14 days after the date of receipt to return it to us, the return costs being your responsibility.

If you want to modify an order please contact our consumer service immediately by phone at: +33805360001. If your order has not yet been processed, you can add or remove an item you will therefore receive a new invoice and a payment link in the case of an addition. We can modify a delivery address if the transport label has not yet been created.

When you pay your order for payment you can add a promotional code.

Orders are shipped within 5 working days after validation of your order on the site.

If you realize an error on your address, please contact our consumer service immediately by phone so that it can change the address. However, if your order is already being prepared we will no longer be able to modify it.

You can choose between home mail and relay point or home ups.

To date, the company Le Parfait Book only in mainland France, Corsica and Monaco.

The average delivery time is 3-4 days. The deadlines are expressed in working days, that is to say from Monday to Saturday inclusive, except holidays and are given as an indication. In the event of a problem with the carrier leading to the delay of your package, the company Le Parfait can in no case be responsible.

After consulting the follow -up of your package received by email, if you still have questions, do not hesitate to contact us via our contact form or by writing directly to the address command@leparfafa.com.

If a product is missing we invite you to contact our consumer service by indicating your order number as well as the missing product (s) we will then proceed to the return of said products or to their refund.

If you see breakage at the time of delivery and you have the possibility, we invite you to refuse the package. If you notice the breakage when the package is opened, please write to our consumer service by indicating your order number and joining photos of the product (s) concerned.

Back & refund

You benefit from a legal withdrawal period of 14 days from the day of reception of your package.  Please note that in the event of an error or withdrawal, the return costs are the responsibility of the customer. If you wish to return all or part of your order to us you must contact us by email at the address: command@leparfafa.com by idiizing as a return object + order number. Please tell us the reason, the carrier with which you wish to return your package and also specify the date of reference of the package. Please send your return with the invoice inside (printable from the validation email of your order) or the case with your order number as well as your cordonées on a sheet placed inside the package, at the following address: Le Parfait- Return service - 158 chemin du Moulin Roul, 30920 Codognan

You have a period of 14 working days from the receipt of your order to withdraw, return your purchases and obtain the refund. No return will be accepted after this period. To find out the other valid conditions to claim a return or an exchange, we invite you to consult our general sales conditions. The items must be returned to new and unused condition, in their original packaging. The products purchased on the site cannot be returned to one of our resellers. Customers cannot withdraw or exchange products that have been personalized.

To obtain the refund of your order you must come into contact with our consumer service via our contact form or to the address: command@leparfafa.com in order to explain the reason for your request. In the case of a return, the reimbursement will only be made in receipt of the order, in new condition and not damaged

Once your request was processed by our consumer service, your reimbursement will be effective within 30 days. In the case of a return, this period runs from the date of receipt of your package and the validation of its new and not damaged condition, by our quality service.

You will receive your refund via the payment method which has served you to pay the order. If you have paid via bank card you will receive the refund directly on your bank account, if you have paid via PayPal you will receive the refund on your PayPal account.

We will make every effort to reimburse you as soon as possible, it will however be necessary to have a period of around 10/30 working days.

My customer account

No, you don't have to create a customer account in order to place your order. We still advise you to do so in order to benefit from an optimized shopping experience.

Creating a customer account allows you to access all the features that we put in place in order to facilitate your shopping experience. You can notably:

- Follow your order more easily  

- Access the details of your order

 - Access your control history

- to record several delivery and billing addresses

- to save your payment information if you wish to print your invoice

- to manage a possible product return

You can simply modify the information provided by connecting to your personal account. Please see our general conditions to find out more about the use and security of the information you provide when configuring your customer account.

If you have forgotten your password Click on "Forgotten password" you will automatically receive an email with a modification link. If you continue to encounter difficulties please contact our customer service.